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Thank you, for choosing Valley Orthopaedic Specialists for your care. We appreciate your trust and confidence in us. We are here to render caring, quality orthopaedic care, promptly and professionally, in a pleasant and friendly atmosphere. We put our patients first in all we do. We appreciate you taking the time to complete our survey. We aspire to consistently maintain high standards of excellence and patient satisfaction. Your input will help us improve and serve you better. Any comments you make are kept strictly confidential and can only help us become better.
Please take some time and fill out our Patient Satisfaction Survey after you have had an appointment with us. We really appreciate your thoughts and feedback.
On your most recent visit to Valley Orthopaedic Specialists, what provider did you see?
Gerald Cambria, MDRobert Nolan, MDGary Richo, MDIgnatius Komninakas, MDScott Waller, MDSean Muldoon, PA-CMichael Suomala, PTLori Diaz, PTC Physical TherapistAl Franceschini, RPT Physical TherapistSuzanne DeBisschop, OTR/L, CHT Occupational TherapistJessica Suomala, PT
Ease of scheduling an appointment ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A Ease of getting an appointment on the date you wanted ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A Helpfulness of the Scheduling Desk staff ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A How quickly our staff returned your phone calls ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A How well our staff explained payment procedures ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A How well our staff answered your payment questions ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A If you have had an experience with our scheduling surgical coordinator how was your experience? ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A
Comfort of waiting room ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A Cleanliness of waiting room ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A Length of time you spent in the waiting room ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A Comfort of exam rooms ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A Cleanliness of exam rooms ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A Length of time you spent waiting in the exam room ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A Your experience with the medical assistant working with the provider ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A Your experience with our X-Ray team ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A
Please grade our success ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A
Was courteous ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A Listened carefully to your concerns ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A Explained things in a way you could understand ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A Spent enough time with you ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A Involved you in your medical decisions ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A Was technically skilled (thorough, careful and competent) ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A
Overall rating of the care received during your visit ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A Likelihood of recommending VOS to others ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A Likelihood of choosing VOS again if you needed care ------------Excellent (5)Very Good (4)Good (3)Fair( 2)Poor (1)N/A
Comments
What suggestions do you have for improving our services at Valley Orthopaedic Specialists?
